Comments, Compliments & Complaints
As part of our commitment to being candid this page links to comments, compliments and complaints we have received and more importantly what we did about it so that we could improve. We have anonymised all reports as this page is about demonstrating what we did in response to what people have said about us. We have already improved our service based on feedback from people using it and will continue to do that. We welcome your thoughts at any stage.
We hope to be able to resolve any mistakes without you needing to complain formally but if you need to then we welcome complaints. If we aren't able to resolve the complaint we are members of CEDR who offer independent mediation of complaints.
My experience with the divergence team was exceptional. I finally found someone willing to listen and guide me through my diagnosis and treatment journey.
Across the board the team were friendly, empathetic, supportive, responsive and extremely knowledgeable.
Outstanding!!
divergence are just amazing. I just wish I'd found them sooner! Clinicians were able to engage my daughter easily and look at all her strengths as well as her struggles. The assessment process has been clear and simple, extremely professional and compassionate. We are just at the beginning of her ADHD journey, but I can't praise them enough for their support so far, from helping me understand, to support within her schooling. Thank you so much!
Excellent 4.7 Stars
